All SnoopStick monitoring messages are sent
through our data centers, and none of the
information is stored here locally at any
time. Additionally, all SnoopStick messages
passing through our systems are encrypted
with an industry standard encryption
algorithm.
Solid Oak and its employees are not able to
view any SnoopStick activity sent through
our networks because of the encryption used
by all components of the system. You can
rest assured that the information gathered
by SnoopStick is only accessible by the
owner of that particular SnoopStick.
Transaction Security
When you are performing credit card
transactions on the Solid Oak Software Web
Site, you are utilizing our secure server,
which encrypts all of your personal
information, including name, address, and
credit card number. Encryption ensures that
no one can access or use your personal
information. With encryption the information
cannot be read as it travels over the
Internet. Additionally, credit card numbers
are used only for payment processing and are
not retained for other purposes.
Our 128-bit encryption is implemented on SSL
3.0 with a certificate from Verisign or
GoDaddy, the
same used by many banks and brokerage houses. SSL
encryption is active in all areas where
credit card transaction information is
requested. You can check to see that you
have entered an SSL-active area by looking
on the bottom of your screen. If you see an
unbroken key or a closed lock (depending on
your browser), you will know that SSL
technology is in place and ready to encrypt
your information. These symbols tell you
that any information you send to us will be
"scrambled" using SSL technology.
When you visit our Web pages or utilize
transaction features on our site, Solid Oak
Software's web servers automatically collect
information about you. Some information is
detected electronically, and is collected
without your direct input. Other information
may be voluntarily provide by you as you
place an order, fill out forms,
send us e-mail, or use our online forums.
Information provided via interactive web
based forms
There are several transaction sites on the
Solid Oak Software web site that allow users
to send money to us. These transactions
involve submission of some kind of
electronic form. When you use online (or
traditional printed) forms, you voluntarily
provide Solid Oak Software with the
following information:
-
Your name
-
Home and/or work postal addresses
-
Phone Number
-
Email addresses
-
Your credit card type number and
expiration date
-
Additional information may be gathered,
depending on the nature of the form.
Information you provide when you send us
e-mail
When you send us e-mail and request a
response, we use the e-mail address you have
provided to respond to your inquiry.
You also may decide to send us personally
identifying information, (for example your
mailing address) in an electronic mail
message requesting that information be
mailed to you. Information collected in this
manner is used solely for responding to
requests for information or records. We may
forward your E-mail to other Solid Oak
employees who are better able to respond to
you.
Third-party use of information
Solid Oak Software will not sell, trade,
rent or disclose any personal information
that you provide to us on-line to third
parties unless specifically requested. All
information will be kept private and
confidential.
Thank you for taking the time to educate
yourself about the ways in which Solid Oak
Software collects, uses, and stores the
information that you provide. Please revisit
this site on occasion to make sure that you
have viewed the most recent version of the
privacy policy and security statement. Solid
Oak Software reserves the right to change
any of the information listed on this
document.
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