|
What if I suspect
that someone is using SnoopStick to monitor me illegally?
If
you suspect that someone may have had access to your
computer and installed SnoopStick without your knowledge, or
if you want to make sure that you computer is protected from
someone doing this, we can help. We understand that like
many things, tools that are designed to be helpful for some
might be harmful to others. SnoopStick is designed to help
parents monitor their kids activities, however it could be
used illegally to invade someone's privacy. If you would
like information on how to inoculate your computer so
SnoopStick cannot be installed,
please click here.
So what does
SnoopStick do? Does it send me email or something?
If
you have shopped around for any kind of remote monitoring
program, you have probably heard claims of "real time
monitoring" or other things that lead you to believe that
you can see what is happening on the target computer as it
happens. In reality, what happens is that most of these
programs will send you an email when some sort of activity
occurs, or at predetermined intervals.
SnoopStick is different. It is the only product that
really lets you view activity in real time, as it
happens, and completely securely. If you see your kids having an inappropriate
conversation with someone or visiting prohibited web sites,
you will know immediately and you can log them off, turn off
Internet access, or even turn the computer off. All from any
computer with a USB port anywhere, completely remotely.
There are no passwords or login names to remember, no web
sites to remember, just plug it in.
Do I
need to watch "live" activity or can I see what happened
previously?
You
do not need to monitor activity live if you do not want to
or can't. You can connect at any time and see the what
activity occurred earlier today, yesterday, last week or
last month. SnoopStick keeps a record of all activity and
you can view this anytime you like.
Does
the SnoopStick need to remain plugged in to the computer I am
monitoring?
No.
You only need to plug the SnoopStick into the target
machine(s) once to install the monitoring components. This
generally takes less than 60 seconds. You can then remove
the SnoopStick and take it with you. You can simply plug
your SnoopStick into another computer any time you want to
monitor the target computer(s). Nothing is ever installed on
the monitoring computer because everything is self contained
on the SnoopStick device.
Can I
use the SnoopStick without a second computer to monitor from?
Sure,
any time you want to look at the information SnoopStick has
collected and stored, you can simply plug the SnoopStick
back into the machine you are monitoring. You can examine
activity for any date you want and download all activity
logs to the SnoopStick device and take them with you if you
like. SnoopStick can work almost like a "key" in these
cases, and rather than using it for remote monitoring, you
can simply use it as a key to access the history if the
computer you are monitoring.
Is
SnoopStick legal?
Yes,
as long as the computer you want to monitor is owned by you,
or you have permission from the owner. We do not recommend
that you install SnoopStick without permission on a computer
you do not own, as you may violate state or local law by
monitoring the activities of someone using property that
does not belong to you. Use of monitoring systems in the
workplace may also require some sort of employee
notification and we would strongly recommend that you check
your governing employment laws.
Will SnoopStick
let me see what my kids are chatting about on their instant
messenger?
Absolutely! SnoopStick works with all major instant
messenger programs and lets you see both sides of the
conversation, live, in real time as it happens. You can see
exactly what they say and exactly what others say to them,
including their screen names.
Will SnoopStick
let me monitor my employees?
Sure,
and it is easy to do. Just install the SnoopStick monitor on
your office computers, and you can check each employee from
another computer any time you want. All you need is your
SnoopStick and you can "take a peek" at any of your
employees computers throughout the work day or after hours.
SnoopStick will let you watch in real time, or display
recent activity so you can see what was going on while you
were not watching. Do you wonder if your employees are
searching for jobs, making vacation plans, or chatting with
friends when you are not watching? SnoopStick is the perfect
tool to find out.
Will SnoopStick
let me read other peoples email?
SnoopStick will record certain details about email that is
sent or received on the computer such as the senders and
recipients email addresses, and date and time. It will not
record the actual contents of the message. There is an
important reason why we don't do this. We cannot control who
purchases SnoopStick and as such, we have a responsibility
to publish software that will be useful to the customer,
while not being dangerous to an unsuspecting user. Private
details about medical, financial, and personal issues may be
contained in email and unauthorized viewing could be
extremely damaging to the user. While we understand that
parents might want to monitor their children's emails,
SnoopStick could just as easily be used to monitor email to
innocent adults.
Will SnoopStick
work with my firewall?
Yes,
SnoopStick is "firewall smart". You should never need to
change any settings or experience any firewall issues
whatsoever.
Can SnoopStick be
used to see if someone uses my computer when I am not there?
Sure,
that is one of the cool uses for SnoopStick. Let's say you
have a computer at work and you want to see if anyone uses
it while you're away from the office. You install the
SnoopStick monitor on your computer, and take the SnoopStick
with you. Any time you like you can plug your SnoopStick
into another computer somewhere and check to see if anyone
is or has been using your computer and what they did.
Can the user
bypass SnoopStick?
No,
the SnoopStick monitor software can only be removed or
bypassed if the actual SnoopStick is plugged into the
computer.
Can someone using
a different SnoopStick access my computer?
No,
whenever you install SnoopStick on a computer you want to
monitor, it is paired to your SnoopStick automatically. This
cannot be changed unless you uninstall the SnoopStick
monitor from the target computer, and you need the original
SnoopStick to do that.
Is SnoopStick
secure?
Completely! All information sent between a computer being
monitored and the computer running the SnoopStick is
encrypted with an industry standard encryption method. No
information of any kind is stored on the computer
you are using to monitor another
computer, and all data is stored directly on the
SnoopStick. SnoopStick does not provide remote access to any
files or personal information stored on either computer. It
only monitors certain activity and reports it. Please read our
Privacy Statement for
other important information.
How much data will
SnoopStick hold?
The
SnoopStick as it ships will hold about 2 months of data from
a single computer (about 55 megabytes). SnoopStick will
automatically clean out old data when necessary so
maintenance is unnecessary. If you have a need to store more
data on your SnoopStick, please contact our support
department for assistance. SnoopStick is also now
available on name brand, 512mb and 1gb USB flash drives.
What if I lose my
SnoopStick?
If
you lose your SnoopStick, contact our tech support
department and they will be able to assist you in getting a
properly coded replacement.
Can I make a
backup of my SnoopStick?
Yes.
You can actually create a backup device using your own USB
memory stick if you like. You can contact our support
department for information on doing this.
Can I use SnoopStick
on more than one computer?
Yes,
the standard version of SnoopStick can be used on up to 3
computers. It can be used to monitor any number of
computers, however additional licenses must be purchased for
each computer over 4.These are available for $10.95
for each additional computer.
Will SnoopStick
track key presses?
No,
SnoopStick is not a key logger. It will not let you find out
users passwords or account numbers. We firmly believe that
there are things that are inappropriate to monitor and
record. As with email, we do not monitor or record things
that could compromise a users expectation of security
when engaging in financial transactions, typing letters,
etc.
Why does
SnoopStick require an annual fee?
Well,
there 2 reasons for this. First, for SnoopStick to work
securely, it needs to make the connection through our data
center. The computer being monitored and the computer doing
the monitoring do not actually connect directly to each
other. We maintain specialized servers in our data center
that do all the work of verifying what SnoopStick can
connect to what computers, and when they do connect, we
handle all the data exchange to ensure absolute security.
This requires ongoing maintenance, computer hardware, and
bandwidth. Of course, these all involve ongoing expenses to
us to provide this service.
The
second reason is that SnoopStick is constantly upgraded to
keep up with the fast pace of the Internet. Instant
Messenger programs change frequently as do browsers and
other Internet applications. Our development team works
constantly on new features and compatibility issues with new
versions of Internet applications. Many companies charge
version upgrade fees to keep up with the constantly changing
world of the Internet. We don't do that, and you as long as
you maintain your annual subscription, all SnoopStick
upgrades are included and your installations and SnoopStick
device are updated automatically as new updates become
available.
|
